Docs › FAQ
Frequently asked
Short answers to the things people ask most. Still stuck? Just email build@botbuilt.site.
Do I need an account or password?
No password, ever. The web app signs you in with a one-tap link sent to your email — click it and you're in. Building by email or text just uses your address or phone number. Your email is your identity, so there's nothing to create or remember.
Can I switch between my phone and computer?
Yes. Your work is tied to your email address, so the web app and email are the same conversation. Start a site on your laptop, add a photo from your phone by email, then sign in anywhere later with the same address and it's all there. (Text messages build under your phone number, which is its own thread — use email or the web app if you want everything in one place.)
How long does it take?
Usually a minute or two for the first version. Edits are faster — often seconds. In the web app you watch it happen live; by email or text you get a link back when it's ready.
How do I change my site after it's built?
Just say what you want in plain words — “make the header green,” “add an About page,” “put the hours at the top,” “use this photo.” No dashboards or settings. It remembers your site, so you never have to re-explain it. See Getting started.
Is it a real website? Do I own it?
Yes — a real, hosted site at its own address with automatic HTTPS, not a template preview or a mockup. It's yours to share the moment it's published. You can point your own domain at it on a paid plan.
Is my site private until I'm ready?
Work-in-progress lives on a private draft at an unguessable address, so nothing is public until you publish. In the web app the preview shows your draft as you build.
Can I add my own photos and data?
Yes. Attach images (drag & drop, paste, the 📎 button, or an email attachment) and they're placed for you with alt text written automatically. Attach a CSV or Excel file — a menu, price list, or schedule — and it's rendered onto the page as a clean list or table. More in Features.
Can visitors contact me through the site?
Yes — ask for a contact form, RSVP, or quote request. It's added with spam protection, and submissions are emailed to you. Sites themselves stay static and script-free for speed and security, so this is the one thing that talks to a server, and it's handled for you.
Can I use my own domain?
Yes, on a paid plan. Tell the Agent your domain and it gives you one DNS record to add at your registrar; HTTPS is set up automatically. Your free
.botbuilt.site address keeps working too. See Custom domains.What does it cost?
It's free to start — a real hosted site on a
.botbuilt.site address, no credit card. Paid plans add custom domains, more sites, higher limits, and remove the small watermark. Current pricing lives in the app — open it and say upgrade. See Plans & limits.What happens if I cancel or downgrade?
Your site and work aren't deleted. Paid-only features (like a custom domain) switch off, and your
.botbuilt.site address keeps serving the site. You can manage or cancel anytime from the app.Is there anything I can't build?
Sites go through a moderation and validation check before publishing. Please keep it lawful and within our content policy. Because every site is static with no custom scripts, there's no arbitrary code running — it's safe by design.
I'm stuck or something looks wrong — what do I do?
Just describe the problem the same way you build — in the app, by email to build@botbuilt.site, or by text. If a change didn't land, ask again or say “undo that.”
Still have a question?
Email us — a real reply, not a bot maze.